Please accept this long overdue note of thanks for all of the time and effort you and your associates devoted to the design and construction of our wonderful swimming pool… we are so delighted to have an absolutely lovely and serene yet highly useful and practical facility.
And even though exercise was a primary motivation, we also find it thoroughly enjoyable to just sit by the water, reading or relaxing. As we had hoped, it has also provided us with the perfect site for family gatherings, and our children and grandchildren are already looking forward to the upcoming summer season. In a word, our new pool has provided a major contribution to the enhancement of the DeLucia family lifestyle.
We hope that you will find the opportunity to stop by and view the completed project. We think it is so attractive that we don’t even mind looking at the winter cover!
I am writing to tell you about the excellent customer service that I received from Debbie. Over the last few weeks I had become very frustrated over a problem with our pool. I called Aqua Pool and Debbie immediately helped me with my problem. She spent a lot of time on the phone talking to me and to Alex from pool doctors. She was completely correct about the nature of our problem. She was also great about returning phone calls and organizing the repair. I am grateful to her for going out of her way for us during a difficult situation. She was extremely knowledgeable, organized and very caring in the way she treated both me and my husband. Thanks again.
Excellent. Also, my wife said the guys who came out this week to fix the pool, lost prime, were outstanding! They really helped us. As I have said before, please use us as a reference if needed as we are very pleased to have an AQUA POOL in our yard.
Just a quick note to say we made it. Started raining just as they finished plastering but were able to tent and fill in the down pour… thanks to you for a job well done… you were a big help in our construction process and the end results are beautiful…
Please pass on thanks to all at Aqua Pool.
“…Deb is sure is on top of her chemicals… you have been great and have been there for me right along. Thanks to you, my pool is crystal clear and looking forward to another 30 years. Thanks!”
“Thank you for “coming to our aid”. The service technicians (Tony in particular) were truly representative of a firm committed to excellent service. Paul and I were pleased that our problem was easy to solve (the Anthony filter grids were not as clean as they should have been and water was being held in the bottom of the grids). Tony acid cleaned them and everything operated properly. We appreciate your responding to our service request with such speed and concern!!!! Again… Thank you!
“My wife, Sheila and I are very pleased with the lifestyle that your team at Aqua has provided our family. While it’s a little chilly now to take a dip, the warmth and concern of your staff has made the entire process of building a pool a pleasurable experience (from Sales to Construction to Service). Summer seems almost here when we look at the shimmering water…who would have thought that a month ago we were staking out the yard. Your people delivered on the exact day we requested of Julie when we signed the contract…WOW!
Specifically, I want to bring to your attention Jessica’s performance as she has been at the center of Aqua’s many skilled teams and subcontractors. Her prompt attention to our needs and endless patience in answering our questions really made a difference throughout the construction lifecycle. Kudos to you and the great professionals at Aqua!
“I just had to write to you about a recent experience I had with your team. On Sat., a pipe connection loosened and separated due to the water temp, gushing water and potentially draining the pool. I was able to temporarily stop the flow.
Monday 8 am I called your office… by 12:30 the pool was back up and running!!!!!!!
What a great team you have. We have now been with you for ten years and I have always been pleased and impressed with you and your staff but this time I had to put it in writing, to make it official.
Please pass my note along to the proper folks with me and my family’s thanks, you saved our Labor Day! Thanks again to all of you and we look forward to many more years with you.
I just wanted to say thank you very much for the excellent service your team provided today. I emailed Debbie Callender very late last night requesting a pool cleaning for this week as well as highlighting some issues I was having with the algae, the jacuzzi and the heat pump. Debbie was extremely attentive and responded to me first thing this morning. She assured me that she would do her best to have the service technicians out today. Dave and Brian were at our house around 11am and addressed all of my issues that I had with the pool. Overall we were very impressed with the level of priority and importance our issues were given. The service team truly went above and beyond to resolve our issues same day. Thank you for a job well done.