I just want to thank you for our pool, it came out drop dead gorgeous.
It would not have happened without you.
Hope all is well with you and your family, and that summer is treating you well.
Satisfied with all of it, from the very first call I made. Everyone is friendly, efficient and incredibly informative. All my questions (most of which I'm sure they've heard before) were answered thoroughly. This company is in the business of installing and servicing pools and they know what they're doing. I was always informed as to what would be happening next - very helpful; and they suggested other companies to complete the work that they don't handle themselves such as electrical, landscape design, water delivery.
Thanks for the Great Service!! This is my 3rd pool with Aqua There is no other pool company I would use. Will recommend to anyone looking for an inground gunite pool.
Right from the start we could tell this was a first class company to deal with. We knew it would not be the cheapest pool we could build but we also could tell it was going to be the best one we could have built with very few problems along the way.
Everything was top notch ! We could not have asked for a better experience with such a big project.
Debbie, I wanted to thank you for all your help in quickly scheduling your leak crew to come out and resolve my issue. Patrick was terrific in quickly isolating the issue and getting it resolved. They were prompt and did a great job for us! I also appreciated how they cleaned up the area and tried not to damage any of my flowers that were in the area. Thank you again for such a good job!
Chuck, I wanted to let you know that we really appreciated the speed and responsiveness you and staff have shown us. We were very pleased by the fact that you were able to quickly replace our old pump and the guys just resolved the air bubbling issue we experienced yesterday. Hopefully this puts the pool on tract for the rest of the warm weather.
Please know that we are very satisfied with the level of support you and your team have provided throughout the entire renovation process and we look forward to working with Aqua on our future servicing needs.
Last fall, 2016, our pool was in need of a lot of work due to many New England winters. Many of the coping stones were loose and the tile had separated along the inner edge of the pool.
After doing some investigating, my wife and I contacted Chuck at Aqua Pool and Patio. He came to the house and discussed what needed to be done and in short order sent a written proposal rei the renovation along with a timeline for the spring and summer of 2017. It was going to be a big undertaking and we wanted to make sure it was done properly.
Chuck always kept us informed when and what was to be done at each stage of the process. He was very prompt to answer any questions and concerns that we had. From the beginning to the end, everything went smoothly.
The end result is a newly renovated pool that we hope to enjoy for years to come!
My husband and I bought a home in November that had an in-ground pool that was part of the appeal when we were buying the house. Fast forward to the following spring when it was time to open the pool and have a fun summer together in it; we paid to have water put in it and then paid a pool company up the street from us to open it/add chemicals for us. To our dismay, we found out that the pool was leaking, and on top of that, probably needed a full renovation!
We were very let down and in panic mode because we knew the process of renovating a pool would be costly and a hassle. The company who originally opened the pool for us, and told us about the leak, told us they would have their diver get in contact to set up a time to come find out where the leak was coming from. Well we waited and waited, and never heard from him so we ended up calling him ourselves, to which we were told ‘we don’t go around looking for leaks.’ Okay, so that company was officially out of the running for our pool renovation. The last thing we wanted was a company with rude customer service who acted more like you were a hassle than a customer.
We shopped around. We got quotes from four different pool companies. They were all within $5,000 of each other and three out of the four had good reviews online. What made us choose Aqua Pool & Patio in the beginning was that we found out that they were actually the ones who originally installed the pool at our home in 1984! We thought, ‘Who better to renovate the pool than the people who built it?’ Let me tell you, I am SO glad we made that decision.
Let’s start with the people. Every person I talked to or had contact with, from the workers to the service manager, was dependable, courteous and hardworking. Personally, I had SEVERAL emails back and forth with Chuck. I had so many questions about the process, the money, the reasoning behind things and every time I emailed him with a new question he emailed me back right away with an answer and never made me feel like I was bothering him. He actually always encouraged me to ‘keep the questions coming!’ The crew who did the physical work on our pool was so hardworking and polite. They were there from about 8:00 AM to 8:00 PM each day and never left a mess and the work always looked amazing. Chuck even set up the electrician to come and take care of the filter timer and other things, and although he didn’t work directly for Aqua Pool, he was also very courteous and did a great job. Once the pool was complete, we had a ‘pool school’ with Dave to teach us about taking care of the pool and how to deal with the chemicals and cleaning. He was super nice and took care of all of our questions.
In the beginning, my husband and I were petrified of this project, but now that it’s about 99% complete, we are in awe of how smoothly things went. Yes, it was costly, and we knew it would be; but now we have a brand spanking new pool that looks gorgeous and we didn’t have to go out of our way or daily lives to get it done. The project in total probably took about 2-3 weeks. Each time Chuck would email me with an update on what was going to happen next, I was in shock as to how quickly it was all happening. We thought for sure we would only have a week or so before the end of summer that we could use our pool. But because of the project’s quick timeline, we will get at least a month, maybe a bit more out of it this year. Aqua Pool even coordinates with several water delivery companies in the area and takes care of getting the water delivered for you, which was a big time saver for us.
We were also lucky because the original, standard coping that we were going to have installed was several months out on manufacturing. Because of this, and so that we wouldn’t have to wait months, Chuck gave us an upgraded coping at no charge! Everyone comments on how nice the coping and tiling all goes together now. It really is very pretty and elegant.
We would absolutely recommend Aqua Pool & Patio for your pool needs. We will continue to use them for any issues we may have, as well as yearly maintenance and opening and closing of our pool.
Chuck, I just wanted to tell you how much I appreciated your making arrangements to have my pool serviced last Friday on short notice. George did a great job and was a gentleman and a professional. It meant a lot to my wife who is going through a difficult period after her father passed away two weeks ago. I can always count on you, Jacquie and the rest of the staff to be pleasant and helpful in my times of need. Thanks so much.