“My husband and I bought a home in November that had an in ground pool – which was part of the appeal when we were buying the house. Fast forward to this spring when it was time to open the pool and have a fun summer together in it. We paid to have water put in it and then paid a pool company up the street from us to open it/add chemicals for us. To our dismay, we found out that the pool was leaking, and on top of that, probably needed a full renovation! We were very let down and in panic mode because we knew the process of renovating a pool would be costly and a hassle. The company who originally opened the pool for us and told us about the leak told us they would have their diver get in contact to set up a time to come find out where the leak was coming from. Well we waited and waited and never heard from him so we ended up calling him ourselves, to which we were told ‘we don’t go around looking for leaks.’ Okay, so that company was officially out of the running for our pool renovation. The last thing we wanted was a company with rude customer service who acted more like you were a hassle than a customer.
We shopped around. We got quotes from four different pool companies. They were all within $5,000 of each other and 3 out of the 4 had good reviews online. What made us choose Aqua Pool & Patio in the beginning was that we found out that they were actually the ones who originally installed the pool at our home in 1984! We thought, who better to renovate the pool than the people who built it? Let me tell you, I am SO glad we made that decision.
Let’s start with the people. Every person I talked to or had contact with, from the workers to the service manager was dependable, courteous and hardworking. Personally, I had SEVERAL emails back and forth with Chuck. I had so many questions about the process, the money, the reasoning behind things and every time I emailed him with a new question he emailed me back right away with an answer and never made me feel like I was bothering him. He actually always encouraged me to ‘keep the questions coming!’ The crew who did the physical work on our pool were so hardworking and polite. They were there from about 8:00 AM to 8:00 PM each day and never left a mess and the work always looked amazing. Chuck even set up for an electrician to come out to take care of the filter timer and other things and although he didn’t work directly for Aqua Pool, he was also very courteous and did a great job. Once the pool was complete, we had a ‘pool school’ with Dave to teach us about taking care of the pool and how to deal with the chemicals and cleaning and he was super nice and took care of all of our questions.
In the beginning, my husband and I were petrified of this project but now that it’s about 99% complete, we are in awe of how smoothly things went. Yes, it was costly, and we knew it would be; but now we have a brand spanking new pool that looks gorgeous and we didn’t have to go out of our way or daily lives to get it done. The project in total probably took about 2-3 weeks. Each time Chuck would email me with an update on what was going to happen next, I was in shock as to how quickly it all was happening. We thought for sure we would only have a week or so before the end of summer that we could use our pool. But because of the quick timeline on it, we will get at least a month, maybe a bit more out of it this year. Aqua Pool even coordinates with several water delivery companies in the area and takes care of getting the water delivered for you, which was a big time saver for us.
We also were lucky because the original, standard coping that we were going to have installed was several months out on manufacturing. Because of this, so we wouldn’t have to wait months, Chuck gave us an upgraded coping at no charge! Everyone comments on how nice the coping and tiling all goes together now. It really is very pretty and elegant.
We would absolutely recommend Aqua Pool & Patio for your pool needs. We will continue to use them for any issues we may have as well as yearly maintenance and opening and closing of our pool.”
Kady G. – August 2016
“We have been a happy customer for over 15 years… pool is great… but the people (Debbie, Chuck and Michael) are awesome and make the relationship – always accommodating and professional… plus the service guys are the best!…
Best of day of the year is when we open… the worst is when we close… thanks for another wonderful season of back yard living!!!”
” I just wanted to write and say a big THANK YOU to Debbie and Jacquie for the great customer service that they have both given our family this year. After we opened the pool, the pump decided it had had enough. Jacquie was fantastic about getting a service call set up, and even with some confusion on both of our parts, we were able to get a new pump installed the very next day. Of course, that wouldn’t be the end of the story. Our pool heater, which worked the first time we used the pool, decided it was not wanting to turn on. Debbie worked to get us on the list, and just in time for the holiday weekend, the guys came, replaced the part necessary, and left us with a working heater once again. I know that everyone is quick to complain when something goes wrong and very rarely does anyone say anything nice when things go right. I’m in a service profession, so I know from experience. I want you to know how much we appreciate you and the service you give our family. THANK YOU!!”
“Just wanted to send along a thank you note – our experience with you and your company has been a good one. We enjoyed the pool and can’t wait for a full summer next season – Thanks again.”
“Please pass along my thanks to everyone involved in this renovation. You guys turned out to be ultimate pros in your business. As far as I’m concerned, this ‘renovation’ has resulted in a new pool. Aqua Pool has handled every phase of this operation with heavy experience and thorough professionalism.”
“Thanks for the thorough explanation and for your continued great…no awesome…support! Thanks”
“I wanted to thank you for sending Dave out to get our pool working properly after the opening last week. It definitely had some issues including not reaching prime, pressure way too high, and DE powder washing into the pool. He is very thorough and has great knowledge about your pools (as I’m sure you already know).”
“Thank you… without the Aqua Pool team, we wouldn’t have such an awesome pool to enjoy for years to come!!”
Shawn and Laura
“Please accept this long overdue note of thanks for all of the time and effort you and your associates devoted to the design and construction of our wonderful swimming pool… we are so delighted to have an absolutely lovely and serene yet highly useful and practical facility.
And even though exercise was a primary motivation, we also find it thoroughly enjoyable to just sit by the water, reading or relaxing. As we had hoped, it has also provided us with the perfect site for family gatherings, and our children and grandchildren are already looking forward to the upcoming summer season. In a word, our new pool has provided a major contribution to the enhancement of the DeLucia family lifestyle.
We hope that you will find the opportunity to stop by and view the completed project. We think it is so attractive that we don’t even mind looking at the winter cover!”
Bob and Esther
“I am writing to tell you about the excellent customer service that I received from Debbie. Over the last few weeks I had become very frustrated over a problem with our pool. I called Aqua Pool and Debbie immediately helped me with my problem. She spent a lot of time on the phone talking to me and to Alex from pool doctors. She was completely correct about the nature of our problem. She was also great about returning phone calls and organizing the repair. I am grateful to her for going out of her way for us during a difficult situation. She was extremely knowledgeable, organized and very caring in the way she treated both me and my husband. Thanks again.”
“Excellent. Also, my wife said the guys who came out this week to fix the pool, lost prime, were outstanding! They really helped us. As I have said before, please use us as a reference if needed as we are very pleased to have an AQUA POOL in our yard.”
“Just a quick note to say we made it. Started raining just as they finished plastering but were able to tent and fill in the down pour… thanks to you for a job well done… you were a big help in our construction process and the end results are beautiful…
Please pass on thanks to all at Aqua Pool.”
“…Deb is sure is on top of her chemicals… you have been great and have been there for me right along. Thanks to you, my pool is crystal clear and looking forward to another 30 years. Thanks!”
“Thank you for “coming to our aid”. The service technicians (Tony in particular) were truly representative of a firm committed to excellent service. Paul and I were pleased that our problem was easy to solve (the Anthony filter grids were not as clean as they should have been and water was being held in the bottom of the grids). Tony acid cleaned them and everything operated properly. We appreciate your responding to our service request with such speed and concern!!!! Again… Thank you!
“My wife, Sheila and I are very pleased with the lifestyle that your team at Aqua has provided our family. While it’s a little chilly now to take a dip, the warmth and concern of your staff has made the entire process of building a pool a pleasurable experience (from Sales to Construction to Service). Summer seems almost here when we look at the shimmering water…who would have thought that a month ago we were staking out the yard. Your people delivered on the exact day we requested of Julie when we signed the contract…WOW!
Specifically, I want to bring to your attention Jessica’s performance as she has been at the center of Aqua’s many skilled teams and subcontractors. Her prompt attention to our needs and endless patience in answering our questions really made a difference throughout the construction lifecycle. Kudos to you and the great professionals at Aqua!
“I just had to write to you about a recent experience I had with your team. On Sat., a pipe connection loosened and separated due to the water temp, gushing water and potentially draining the pool. I was able to temporarily stop the flow.
Monday 8 am I called your office… by 12:30 the pool was back up and running!!!!!!!
What a great team you have. We have now been with you for ten years and I have always been pleased and impressed with you and your staff but this time I had to put it in writing, to make it official.
Please pass my note along to the proper folks with me and my family’s thanks, you saved our Labor Day! Thanks again to all of you and we look forward to many more years with you.
I just wanted to say thank you very much for the excellent service your team provided today. I emailed Debbie Callender very late last night requesting a pool cleaning for this week as well as highlighting some issues I was having with the algae, the jacuzzi and the heat pump. Debbie was extremely attentive and responded to me first thing this morning. She assured me that she would do her best to have the service technicians out today. Dave and Brian were at our house around 11am and addressed all of my issues that I had with the pool. Overall we were very impressed with the level of priority and importance our issues were given. The service team truly went above and beyond to resolve our issues same day. Thank you for a job well done.