An Open Letter of Recommendation from an Aqua Pool & Patio Customer
After being able to enjoy our pool for nearly a year now, we are compelled to write you an official letter of recommendation. We wanted to fully express our appreciation just as your team was finishing our pool, but time slipped away and we did not get the chance to properly do so.
To all of the staff, please accept this letter as a small token of appreciation.
You guys are true professionals that care about your product and the customer service. You are a rare find in this area. Aqua Pool & Patio was the first pool company we met with in July. We did get bid from four other companies as well, but your knowledge was unbeatable. It took us about 5 months from the beginning stages of our buying experience to sign a contract. It mainly involved budget constraints and design, Jason and the office staff handled our needs with understanding and concern just as if we were family.
Thank you for the promptness and thorough work. I will never forget the day when you showed up with the backhoe on the exact day and time, established in the signed contract. We were slightly nervous and skeptical as our neighbors just got their pool built by another company, and we heard about all the problems they were having. But as you left our house at the end of the day, I felt much more as ease and realized that I am indeed dealing with upstanding pool professionals.
Your staff jobsite presence and leadership was clearly recognized from day two! Thank you for obvious commitment to excellence in every hour of every day you were at our house. There were times we hoped you would be running behind on schedule, so we could get other things taken care of but you never were. The company was always ahead of schedule or right on time.
We appreciate you going the extra mile in showing us how to operate our new pool. Along with your quality work in constructing our pool, it was your service staff’s direction and experience that helped us learn to operate the items we purchased.
Thank you for performing well on the small things such as vendor communication, timelines, town inspector relations, timely feedback and timely progressive updates. You should be proud of your crew. Please know that I will be recommending your company to everyone I know looking to purchase a pool.
To any prospective pool buyer that is considering Aqua Pool & Patio – You should know that the pool they built for us was an everyday pool that seemingly most any pool company could have built. As I shopped pool companies I fully knew that my pool approach was one that some might consider ordinary. But in the end, Aqua Pool & Patio was so creative with our budget that we now have what I feel is a luxurious pool and patio area; one that very much exceeded our expectations. You might hear, correctly I might add, that Aqua Pool & Patio is a “Luxury Pool Builder” well that is true. But please do not be deceived into thinking that they are “the most expensive” pool builder in the area. Indeed, they are not. As a matter of fact, Jason at Aqua Pool & Patio took our budget and ultimately added value to that budget.
Sincerely,
The B Family
Rocky Hill, CT
